Privacy Policy

Q4 ACTIVE respects your privacy. This privacy policy explains how Q4 Active, through its website or app, may collect, use, and share information about you. Since this policy may change over time as we modify or expand our services, we suggest that you check from time to time in order to understand how we treat your personal information. Your use of this website and its services constitute your agreement to Q4 Active using information about you in accordance with this privacy policy.

What information do we collect?

Currently, the Q4 Active website gathers information from you (e.g., name, email address, phone number, business and/or home address, zip code) strictly for contact purposes when users opt to fill out an email submission form to inquire about our company and about membership. In some cases, we may ask for other optional information including additional contact information and certain demographic information (e.g., gender).

How do we use your information?

We may use your information for purposes, including, to provide and service your Q4 Active membership, to provide member support, to provide and service the Q4 Active website and app, to communicate special offers, promotions and information about our company to you via email and/or via text message, and to compile usage statistics and other data regarding the use of the website and its services.

How do we use your email information?

At Q4 Active, we respect your concerns about privacy. We collect email information to provide a more personalized and relevant experience. If you give us your email address when you inquire about membership, request a free trial guest pass, or sign up, we will send you emails about exclusive offers, news at Q4 Active and new studio openings. If you have previously opted out of receiving emails from us, providing updated information will act as an 'opt back-in,' but if you want to opt-out of receiving promotional emails, simply click on the unsubscribe link located on the bottom of all of our emails. Although we strive to update our email list as frequently as possible, you might receive another contact before we are able to remove you. Please note that you will continue to receive Member Services related communications as it pertains to your member account. Q4 Active may use any of your contact information held on file (including email, mailing, phone & fax) to communicate with you in relation to day to day administrative activities, such as freeze requests, online purchases and important service alerts.

How do we use your phone number?

If you provide your mobile telephone number, you are providing consent to receive SMS text alerts from Q4 Active, and you confirm that you are the customary user of the phone number submitted. Text alerts may be sent using an automated dialing system. Your consent is not a condition of purchasing any goods or services, and may be revoked at any time, including by responding STOP to any SMS text alert you receive. Message and data rates may apply.

We may share your information in the following ways:

With third-party vendors: We employ other companies and individuals to perform functions on our behalf. We may disclose your information to third parties for the following purposes, including tracking purposes, to charge your credit card (or process your check or money order, as appropriate), fill your order, improve the functionality of our site, perform statistical and data analyses, deliver your order and deliver promotional emails to you from us, removing repetitive information from customer lists, providing marketing assistance and targeted advertising, and providing customer service. For example, we must release your credit card number to confirm payment; and release your mailing address information to the delivery service to deliver products that you ordered. They have access to personal information needed to perform their functions, but may not use it for other purposes. We may share the following categories of information about you for a business purpose: (1) Identifiers; (2) Internet or other electronic network activity information.

For legal reasons and to protect Q4 Active: We may release account and other personal information when we believe release is necessary to comply with law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Q4 Active, our users, or others. This includes exchanging information with other companies and organizations for fraud protection.

Do we use cookies?

We may use cookies to enhance your experience on our website. You can set your Internet browser (e.g., Chrome, Firefox, Safari or Internet Explorer) to warn you every time a cookie is sent, or to turn off all cookies. See your browser's Help menu for these instructions. By disabling your cookies you will not have access to some of the features that enhance your user experience on our website.

California Rights

If you are a California resident, subject to applicable law and verification, you may have the following rights in relation to personal information, as defined by the California Consumer Privacy Act:

Right to Know: You may request a copy of the following related to the information we collect about you:

  • the categories of personal information we have collected about you;

  • the categories of sources from which the personal information is collected;

  • the business or commercial purpose for collecting your personal information;

  • the categories of third parties with whom we have shared your personal information;

  • the specific pieces of personal information we have collected about you.

Right to Delete: You may request that we delete any personal information we have collected from you. We do not discriminate against you based on you exercising any of the above rights. If you wish to exercise any of these rights, please submit your request via one of the following methods:

Other Rights

If you are a California resident you may also request certain information about our disclosure of information about you to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year by contacting us as below.

If you are a member under 18 years of age, and a California resident, you have the right to request removal of unwanted information that you publicly post on our Website. To request removal of such information, please contact us as below. Upon receiving such a request, we will make sure that the information is not publicly available on our website, but the information may not be completely or comprehensively removed from our systems and databases.

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and/or across different websites. We do not support Do Not Track requests at this time.

How do we protect children on our website?

We are committed to making a safe environment for children on our site. When we collect information for membership inquiry purposes, users are informed they must be at least 18 years of age or have parental consent to provide personally identifying information to us. We encourage parents to monitor children's Internet use to keep them safe while navigating our website and all other areas of the Internet.

Does this Privacy Policy apply to external links found on this website?

While this site may contain links to other sites, please note that when you click on one of these links, you are 'clicking' away from our website and are navigating to another. We encourage you to read the privacy statements of any linked sites as their privacy policies may differ from ours. We are not responsible for the privacy practices or the content of other websites.

How can you contact Q4 Active?

If you have additional questions regarding our Privacy Policy, our website, or how we use your data, please contact us via one of the following methods: